If your question is not answered below, please get in touch on email@example.com or through Facebook Messenger. We'd love to hear from you.
TIMELINES, SHIPPING & RETURNS
For a detailed overview of these elements of our service look here.
WHAT PAYMENT METHODS DO YOU OFFER?
We use PayFast as our online payment gateway, ensuring that transactions are perfectly encrypted and secure, convenient and fast. We accept credit and debit card payments, as well as Instant EFT.
You can also choose "Lay-Buy" as an option. if you do this you we will heep your product for you while you pay it off in instalments. As soon as we receive the final instalment it will be shipped.
WHAT IS INSTANT EFT?
Instant EFT enables you to pay by bank transfer (no card required), without leaving our site. The transaction is cleared immediately, and there is no need to send us a separate proof of payment. For more detail have a look here.
YOUR WRAPT PIECES
MY GARMENT ISN'T EXACTLY THE COLOUR I WAS EXPECTING. WHY IS THAT?
As all of us online shoppers know, colour is not always represented consistently or with complete accuracy across screens. Even one screen can show differences based on its brightness settings. In addition we work with hand dyed yarn, which is vibrantly beautiful and unique - but because it is not an industrial process variations in colour can occur.
Having said that, we do our best to represent the colour of our products as best as possible in our photographs, and we update to take care of colour variances.
So if there is a small gap between what you expected and what you received, please first of all consider the beauty and uniqueness of what you are holding in your hands... But if the colour doesn't work for you, we will gladly do an exchange or return. Our policies are set out here.
I SEE A THREAD POKING OUT... WHAT IS IT AND WHAT DO I DO?
That alarming thread is most probably just a yarn end. Every time we start a new ball of yarn there are two of these: one from the old and one from the new ball. Even though we do our best to tuck them invisibly into the fabric, they do sometimes poke out their pesky little heads - but it's nothing to worry about. If it's on the wrong side of the fabric either leave it alone, or snip it a bit shorter. If it's on the right side try and push or pull it through to the back - or otherwise snip it off. Do not wiggle it out any further: the bit of extra length secures it.
WHAT IS THE BEST WAY TO CARE FOR MY WRAPT THINGS?
There are detailed care instructions for both cotton and merino (wool) things here.
IF SOMETHING HAPPENS TO MY WRAPT PIECE CAN IT BE FIXED?
It depends on the nature of the damage, of course, but many small disasters are indeed mendable. On the swing tag that comes attached to anything of our things there is a small quantity of yarn for exactly this eventuality. Unfortunately it is not a service we currently offer, as we don't think it would be viable for either ourselves or our customers. We suggest you find someone who had knits or even sews, and they'll almost certainly be able to help.
If you're really at a loss, send us a pic of the issue.
Just for interest: while most things can be mended virtually invisibly, visible mending is also a really interesting option... Google it for some beautiful and inspiring images!
CAN I GET TOP X WITH A NECK LINE LIKE TOP Y? CAN I GET A IN THE COLOUR OF B? CAN I HAVE C IN A DIFFERENT LENGTH?
If you would like a variation of one of the garments we offer, the best thing is to get in touch and discuss it with us. If your request entails extra yarn requirements and labour and/or alterations to patterns we will work out a quote for you. If the variations fall within the scope of what we currently offer, there could well be no additional charge.
CAN I ORDER SOMETHING IN A COLOUR THAT YOU DON'T OFFER AT ALL?
Our yarn supplier, Colourspun, offers the most beautiful range of colours available in SA, so the temptations are many!
We buy our yarn in biggish quantities. Buying a colour just for you may end up being a bit more expensive than usual - but it all depends on the nature of the project, and exactly how much yarn is needed, so the best thing to do is get in touch with us and we can work out viability and costs.
CAN YOU CUSTOM MAKE SOMETHING FOR ME?
In principle we can; the best thing to do is get in touch to discuss your requirements.
WHERE CAN I VISIT YOU AND SEE THE PRODUCT?
We do not currently have a store; we work from the owner's house in Johannesburg. If you would like to visit us and see first hand how we work, get in touch and we will set up an appointment.
We will also be taking part in pop-ups and events from time to time; these occasions will be announced in our newsletter, in banners on this site, and on Facebook and Instagram.
WHAT INFORMATION DO YOU GATHER AND WHAT DO YOU DO WITH IT?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.